Every message I sent to a WhatsApp vendor or an Instagram vendor account has been responded to by an automated response that put me off. It puts everybody off!
Have you wondered why even after people get automated responses they still act like they didn’t see it and go ahead to start a discussion? Because it’s not needed.
People want to have conversations with you, they want to talk to a human. The robotic feeling your auto response gives is not only unnecessary but makes your customers feel less special! Everyone will get the same message after all.
The customer/buyer journey is a simple but delicate process that can start and end in seconds, in your Favour, If done well!
Your customers want to feel special, make them feel special. Your response rate should never be more than 30 seconds , with a different welcoming compliment every time because every customer is different and special in their own way.
How we make our customers feel special at Picharge:
1. We welcome them in less than 30 seconds of their enquiry.
2. We keep the conversation smooth and interesting! No regular words.
3. We add a few emojis when the tone is unofficial.
4. We take responsibility and promise less but deliver more.
5. We say thank You in a special way to every customer even if they don’t buy from us ( our conversion rate is above 90%)