For this question to be valid that means all of these facts are sure:
- You own a Picharge cable
- You have activated your warranty status as found in the pouch upon purchase
- It’s not been 13 months since you bought your cable
- Your cable turned out faulty not as a result of any physical alteration or damages to it
If all of these are true then you’re welcome to the ultimate guide on recovering your Fastcharging experience once again.
First, we need you to be sure that all of the facts stated up there truly are established with you as we would confirm that.
Also, for a benefit of doubt, we would often advise that the supposed faulty Picharge cable be tested on another device to see if it still works or turn out bad. So before reaching out to us, kindly be sure that the cable wouldn’t work or works badly on other mobile phones it is plugged in to.
So, I can wait, go try that now…
Now that you’ve confirmed and it is truly a bad cable, we would like you to be sure that there hasn’t been any physical damage to the cable, for instance: dog bites, overstretch cuts, damaged connectors etc. We understand that this truly may not be any of your fault but because we know we ship our cables always in a good physical condition we want you to trace back the culprit that may have damaged your cable, could be your dog or your baby chewing on it, anybody around could have leveraged on its physical strength to use it for wrong activities causing damages to it.
Once again, I could wait. please go confirm, ask questions, drill them so they will confess… lol
Now that you have established all of these facts and it seems as though no fault came from your end or any of yours, we would appreciate that you contact us as quickly as possible.
Please expect our correspondent to also ask questions and be reasonably convinced that it is a fault of ours hence we will arrange for a new cable to be shipped to you or picked up at our stations as the case may be.
Please do note that we cannot under emphasize the importance of activating your 13 months warranty upon purchase as this would help you have access to a hitch-free recovery process.
Hey Buddy,
We just want to emphasize our Love ❤ and our wish for you to enjoy more of the FastCharging joy Picharge offers.
- Click here to get a fast charging cable now.